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Ramona Henby

“Mona” Henby is currently the Director of the Web Applications Program Management Office. A fierce trailblazer, Mona is transforming the IRS by pioneering Agile practices in the creation of online account (OLA), a user-focused application streamlining taxpayer services. Her vision for an Agile IRS has already sparked a transformation within the Service, and under her leadership, digital taxpayer services will continue to expand and improve. Since OLA’s November 2016 launch, Web Applications has generated an astounding $1.3 billion in voluntary tax payments-a testament to Mona’s bold leadership, steadfast commitment to innovation, and clear vision for creatively meeting taxpayer needs.

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