Since American Express launched in 1850, we have strived to create the world’s best customer experience everyday. We’ve transitioned from a freight company, to a card company, to one of the very first companies to authorize transactions through a network, and now primarily to a digital services company.
Being one of the few companies in financial services without bank branches, our digital experiences are even more critical to customer experience and engagement. In our digital transformation from legacy systems, we’ve faced many challenges over the years such as missed dependencies, identifying problems late, conflicting priorities, lack of coordination and communication, among other challenges. After taking two years to bring a solution from idea to market, it was high time to make a change to our organization. Join us to learn about how we are removing these silos, getting leadership buy in, and creating a virtual organization to efficiently deliver best in class products to our customers.